Cancellation Policy
As a courtesy to our team and other clients, please allow 24 hours notice for cancellations and rescheduling requests. Cancellations/rescheduling requests that occur less than 24 hours before the scheduled appointment are subject to a fee equal to the full treatment cost in all circumstances, including illness. Late arrival will shorten your treatment time. Cancellation/ rescheduling requests may be submitted via email or voicemail if you are unable to reach us by phone. Arrival fifteen minutes or more after your treatment time will be considered as a “no show” and the cancellation fee will apply.
Inclement Weather Policy
The Spa Room’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
Additionally, in the event of winter weather, The Spa Room follows D.C. Public Schools closing schedules.
If D.C. public schools are operating with a two hour delay, The Spa Room will open at 11 a.m. All appointments before 11 a.m. will be canceled.
If D.C. Public Schools are closed, The Spa Room is closed.