The Spa Room’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee.  During the winter months, we are willing to make an exception to that rule.  If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

Additionally, in the event of winter weather, The Spa Room follows D.C. Public Schools closing schedules.

If D.C. public schools are operating with a two hour delay, The Spa Room will open at 11 a.m.  All appointments before 11 a.m. will be canceled.

If D.C. Public Schools are closed, The Spa Room is closed.